Schedules by service
Give each line the calendar that matches its operation.
Schedules and exceptions
Your phone system follows your calendar.
Set periods by weekday and rules for specific dates. Your call journey can change between working hours, breaks and days when the team is unavailable.
Planned exceptions
Prepare special dates and changes without rebuilding the whole journey.
Visible coverage
Review covered periods and gaps to understand what happens throughout the day.
FROM IDEA TO ACTION
Here is how it works.
Explore the example step by step. See what happens at every stage.
ILLUSTRATIVE EXAMPLE
Set the periods
Choose weekdays and hours for each rule.
Add exceptions
Set specific dates and place the rules in the right order.
Review coverage
Check destinations during opening hours, breaks and closing periods.
FROM DEMO TO YOUR REALITY
Let’s put this
to work for you.
Show us how your team handles calls. We will design the journey from there.
Talk about my operation