YouRing.
PTContact us

The phone of the future

A PBX makes the phone ring. YouRing makes the business act.

Voice stays on the phone. In the browser, YouRing gives every call context, applies the right journey and turns missed calls into owned, trackable work.

See YouRing in actionBring a real scenario
  • Phone + browser
  • Visual flows
  • Verified callbacks
Y.Desk · live operationsConnected to the phone
Incoming callBeatriz MartinsBusiness customer · 3 previous contacts
Live · 01:24
+351 210 000 124
  1. Concierge understood the requestBusiness renewal
  2. Flow found the destinationBusiness team · priority 1
Context availableContract, history and notes
Custom integrationCRM · connected to operations
Voice stays on the phoneWork happens in the browser
Voicestays on the phone
Contextarrives in the browser
Flowdecides the journey
Callbacksare verified

After the ring

A phone system ends where the real work begins.

Answering is only one moment. Value comes from knowing who is calling, applying the right process, giving the team context and making sure nothing is forgotten after hanging up.

A traditional PBX

Ring. Connect. Hang up.

  • Routes by the dialled number
  • Distributes calls to extensions
  • Stores a technical log

With YouRing

Every call sets the business in motion.

  • Decides by caller, schedule, date and priority
  • Shows live context and activity in the browser
  • Turns missed calls into owned work
  • Confirms that the callback was actually answered

Phone + browser

The phone for talking. The browser for knowing what to do.

YouRing does not try to turn the browser into a phone. Voice stays on SIP endpoints. The browser becomes the operational cockpit: context, decisions, tasks, history and supervision.

  • No microphone or audio in the browser
  • Click-to-call rings your extension first
  • Live call state and timeline
  • Notes, contact and history in one place
Y.Desk

Click-to-call

Click in the browser. Talk on the phone.

Choose a contact and the extension where you want the call. Your phone rings first; once you answer, YouRing calls the destination.
Rui OliveiraSales director
Extension 204 will ring first.After you answer, we call the destination

Live context

The phone rings. The browser already knows why.

See who is calling, the journey, duration and previous contacts. Add a note without touching the audio.
Inês DuarteCliente desde 2021 · Linha Empresas
02:18
3 contactosRenovaçãoNota aberta
Active call · 02:18History, tag and notes available

Follow-up

The call ends. The process does not.

History is completed. If nobody answered, the call becomes a task the team owns and closes with a verified callback.
Callback+351 211 204 518
Answered
Callback verifiedTask completed by an answered call
All done

Operational continuity

A missed call is not a red number. It is unfinished work.

The first person to claim it becomes responsible. The callback can start in the browser, happens on the phone and closes only when YouRing observes an answered call to the right number.

01
Missed callCreates a shared task
02
UnassignedThe team sees the request
03
Claimed by AnaThere is one owner
04
Callback answeredYouRing confirms the call
05
All doneCompletion with proof
Completion verified by the phone lifecycle itself

YouRing Agents

Two agents. No request abandoned.

YouRing Agents step in wherever operations need continuity: at first contact and when waiting risks becoming abandonment.

Reception and routing

Concierge

Active

Welcomes the customer, understands why they are calling and routes the call to the right destination.

Good morning. How can I help?
  1. 01Welcomes
  2. 02Understands
  3. 03Routes

Continuity and callback

Wingman

Active

Steps in when waiting runs long or when the IVR determines it, captures the request and creates the callback task the team will complete.

Waiting ends. Follow-up begins.
  1. 01Queue / IVR
  2. 02Captures request
  3. 03Creates callback
  4. 04Team resumes
CRMHelpdeskERPSaaSYour software
Custom integrationYouRingCalls · context · tasks · outcomes

Integration without replacement

Your CRM stays. Your phone operation evolves.

Connect YouRing to your company's CRM, helpdesk, ERP, SaaS or proprietary software. We design the integration around you, so context enters the call, events leave at the right time and your system of record stays where it belongs.

BeforeRecognise the contact and retrieve the right context.
DuringSurface useful information without changing tools.
AfterRecord the outcome, task or recording reference.
Map my systems

Flow + IVR + voice

Every number has a decision map. Every wait can have a voice.

Combine caller, schedule, calendar and priority in a visible Flow. Design IVR menus, choose the voice and mix the message into hold music before publishing.

Flow
Dialled numberCallerScheduleCalendarPriority
EntryBusiness line
RuleWeekdays · 09:00–18:00
DestinationSales queue
ExceptionHoliday → special IVR
Voice AIThe experience is heard too
01Write02Choose voice03Mix with music04Listen05Publish

European Portuguese · natural voice

One platform, the whole operation

Everything around the call matters too.

YouRing connects people, service, configuration and operational proof in one coherent experience.

Now

Live operations

See who is available, on a call or away, queue state and waiting time.

Person

Shared context

Contacts, tags, notes, history and directory to answer a person — not just a number.

Proof

Governed recordings

Search, listen, export and sensitive actions with permissions and an audit trail.

Team

Queues that reflect the team

Distribution strategies, members, capacity, music, voice and fallback destinations.

Signal

Useful notifications

Missed calls, callbacks, SLA risk, queues without agents and recording failures.

Access

Role-based control

Users, extensions, permissions and separation by customer or operation.

SIP phone and computer connected by YouRing's operational layer
Physical phone or SIP app for voice. Browser for context, operations and supervision.

Architecture with intent

Voice stays where it works best. Operational intelligence appears where it is needed.

The browser observes the phone system in real time, but never carries SIP, RTP or audio. Closing a page does not end a call; losing the browser does not interrupt the phone.

Audio-free browserEphemeral realtime ticketsRole-based accessTenant separation

FAQ

Questions a demo usually answers.

01Does the browser replace the phone?

No. The browser is the operational console. Voice stays on the physical phone or SIP endpoint; click-to-call rings your extension first.

02Do we have to leave our CRM?

No. Integration is designed around the systems your team already uses, keeping your CRM, helpdesk, SaaS or proprietary software as the system of record.

03What happens to a missed call?

YouRing creates a shared task, assigns it to the first person who claims it and confirms completion through a callback that was actually answered.

04What do YouRing Agents do?

Concierge welcomes, understands and routes. Wingman steps in when waiting runs long, captures the request and creates the callback for the team to resume.

Your operation, live

You already know what a phone system does. See what your business starts doing with YouRing.

Bring a number, a difficult queue, a recurring missed call or a system that needs context. The demo starts with your scenario.

I want this for my companyExplore the platform