Live calls
Track participants, state and context while voice remains on SIP endpoints.
Platform
Phone operations visible in the browser, with end-to-end context.
Calls, queues, history, recordings and routing rules in a workspace built for service teams, supervisors and management.
Operations
One view for teams and supervision.
Operations can track recent calls, queues, waiting times and context before answering. Information that used to be scattered is available in one place.
- Real-time browser call visibility.
- Queues and operational routing rules.
- Recordings and searchable history.
- Users, extensions, profiles and permissions.
Supervision
Indicators for service-level management.
Track answered calls, missed calls, queues and waiting peaks in a view designed for operational decisions and continuous improvement.
Core platform capabilities.
Flow routing
Destinations, schedules and exceptions configured by number or service.
Teams and queues
Distribution by availability, role, priority and operational rules.
Recordings
History for quality, compliance, training and case resolution.
Dashboard
Metrics to monitor load, response and performance.
Permissions
Profile-based access to protect data, settings and critical actions.
See the platform applied to your scenario.
We configure the demo around representative numbers, teams, schedules and rules.