Explain first
Speak to your colleague and explain the reason for the call before passing the customer over.
Attended transfers
Pass the call. Bring the context along.
Internal attended transfers let you consult a colleague before completing the handover. In the apps, follow the original call and consultation before deciding to transfer.
Confirm after they answer
Complete the transfer once your colleague answers the consultation.
A way back
Cancel the consultation and resume the original conversation if the transfer cannot proceed.
FROM IDEA TO ACTION
Here is how it works.
Explore the example step by step. See what happens at every stage.
ILLUSTRATIVE EXAMPLE
Choose a colleague
During the call, start a transfer to an internal team extension.
Consult first
Wait for an answer and explain the issue to your colleague.
Confirm the handover
Complete the transfer or return to the original call.
FROM DEMO TO YOUR REALITY
Let’s put this
to work for you.
Show us how your team handles calls. We will design the journey from there.
Talk about my operation