Flexible distribution
Ring everyone, rotate members or prioritise those who have answered fewer calls.
Queues and teams
The call arrives. Your team has a plan.
Group extensions by service, choose how calls are distributed and set up music and voice announcements. Each queue can have an alternative route when no one answers.
A considered wait
Combine music and voice announcements, including messages generated from text.
A defined alternative
Choose the next destination when the maximum queue waiting time is reached.
FROM IDEA TO ACTION
Here is how it works.
Explore the example step by step. See what happens at every stage.
ILLUSTRATIVE EXAMPLE
Bring the team together
Add the extensions that handle calls for this service.
Choose the distribution
Match the ringing strategy to the way your team works.
Prepare the wait
Set music, announcements and the alternative destination.
FROM DEMO TO YOUR REALITY
Let’s put this
to work for you.
Show us how your team handles calls. We will design the journey from there.
Talk about my operation